In today’s episode, we’re talking about things I see businesses doing that are hurting their brands. Things like poor communication, bad service and inconsistent messaging matter more than you think. The good news? These problems can be easily fixed.
Chapters:
- 0:00 Intro
- 1:15 Hot Take
- 5:48 These things are hurting your brand
- 7:22 Inconsistent messaging
- 8:51 Unresolved complaints
- 10:30 Bad communication
- 13:21 Lack of processes
- 15:30 Bad customer service
- 17:07 Bad images
- 20:37 AI
- 22:19 Outdated website
